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Worked example · UK public contract bid writing

Community centre refurbishment for a Hampshire town council

A town council refurbishment scored 50% price, 40% quality and 10% local. We show how a small Hampshire decorating firm would read it, price it and answer the five quality questions.

Fictional bidderNotice read 2026-09-12Responses due 2026-10-19 12:00 (noon) UK time
The noticeBid decisionRequirement matrix

Worked example against a live public notice. The notice is real and publicly available. The bidder, Hollowbrook Refurbishment Ltd, is a fictional company with invented facts, written to show our method. This is not client work and no bid was submitted.

The public notice (real)

Drummond Community Centre Refurbishment

Buyer
Hedge End Town Council, 2000 Centre, St John's Road, Hedge End, Southampton SO30 4AF. Project sponsor: the town clerk. Technical queries: the operations manager; use the contact information in the official notice.
Notice id
Contracts Finder notice 4095602f-0317-4eef-b069-1c051fca4c03 (OCID ocds-b5fd17-f78c89a1-2b81-496b-bf07-44e76e0245eb; buyer procurement reference 'Drummond Community Centre')
Portal
Contracts Finder (GOV.UK)
Published
2026-09-09 (last edited 2026-09-11)
Responses due
2026-10-19 12:00 (noon) UK time
Read on
2026-09-12
Classification
CPV 45451000 Decoration work; 45452000 Exterior cleaning work for buildings; 50800000 Miscellaneous repair and maintenance services
Set-aside / SME note
Notice flags 'Contract is suitable for SMEs? No' and 'VCSEs? No', but it is a GBP 100k-120k town-council works contract with a 10% 'Local' scoring weighting (distance from Hedge End), so it is in practice aimed at local small contractors. ITT says companies should ideally be registered with a reputable trade association and hold CHAS.
Stated value
GBP 100,000 to 120,000 (net of VAT); OCDS value GBP 120,000
View the notice on Contracts Finder (GOV.UK)

The notice may have closed or changed since we read it. Always work from the current version on the portal.

The bidder (fictional)

Hollowbrook Refurbishment Ltd

Decorating and small-works building contractor · Botley, Hampshire, a few miles from Hedge End · 8 employees plus regular sub-contractors

  • Trading since 2013 as a decorating firm; took on small-works refurbishment for parish and town councils from 2019 (invented).
  • Eight employees: a director who runs contracts, a site supervisor with SSSTS, four decorators, a multi-trade joiner and an office manager; all site staff hold CSCS cards (invented).
  • Regular sub-contractors for electrical work (NICEIC-registered), flooring and plumbing, used on the last three refurbishment jobs (invented).
  • CHAS accredited since 2020; member of a decorating trade association; public liability cover of £5 million and employers' liability of £10 million (invented).
  • Recent comparable work: a parish council village hall redecorated inside and out (about £45,000, 2024); a scout hut refurbishment with new kitchen and toilets (about £80,000, 2025); two summers of school decoration and flooring works (about £60,000 in total) (invented).
  • Owns two mobile aluminium towers and a towable welfare unit; hires tagged scaffold from a local firm when needed (invented).

Every fact about this company is invented for the example.

Step 1 · Read the notice

What the buyer is asking for, in plain words

  • Hedge End Town Council wants one Principal Contractor to refurbish Drummond Community Centre, a single-storey 1990 community hall with a pre-school in residence.
  • The work is split into seven units: exterior decoration, paint removal from the brickwork, LED lighting, internal redecoration of every room, new flooring throughout, a new kitchen and refurbished toilets.
  • The tender is a fixed-price lump sum, but each of six categories must be priced separately so the Council can drop items if the total is over budget.
  • Price carries 50% of the score, five written quality criteria carry 40% and distance from the Council carries 10%.
  • Each quality criterion is marked 0 to 5 and a bidder must score at least 3 on every one to stay in.
  • Bidders must visit the site; the open day is Tuesday 29 September 2026 and unattended access is not allowed.
  • The tender goes in by noon on 19 October 2026, either by email to the Town Clerk or in an unmarked sealed envelope, with insurance, H&S policy and accreditation certificates attached.
  • The ITT sets a two-stage timeline after that: possible presentations on 3 November, final tender 20 November, award 1 December and start on site 21 December 2026, finishing by 30 September 2027.
  • There is no welfare on site; the contractor brings its own welfare, compound, scaffold and traceable waste disposal, and is paid on satisfactory completion and receipt of warranties.

Step 2 · Gates

Can this bidder even be considered?

  • Pass

    Portal and submission route (ITT 1.3)

    No portal account is needed. Email to the Town Clerk, or a sealed envelope with no company marks, by noon on 19 October 2026. We would email and keep the envelope route as backup.

  • Risk

    SME suitability flag on the notice

    The notice says 'suitable for SMEs? No'. Nothing in the ITT as read excludes a small firm, and the local weighting points the other way. Ask the Operations Manager (ITT 1.5) before spending writing time.

  • Pass

    Insurance and accreditation (ITT 1.6)

    Public liability certificate, H&S policy and CHAS certificate are on file (invented). The ITT says CHAS and trade association membership are 'ideally' held; the firm has both (invented).

  • Pass

    Local weighting and site attendance (ITT 10.1, 3.1)

    Botley is a few miles from Hedge End, so the distance score should be near the top. The open day on 29 September is the only site access; director and supervisor both attend.

  • Risk

    Quality minimums: at least 3 of 5 on every criterion

    Criterion 2, 'approach to design quality', carries the largest quality weight (15) and is not defined in the ITT as read. Criterion 3 needs sub-contractor evidence for electrics, flooring and plumbing, not just names.

  • Pass

    Deadline and programme

    Five weeks to 19 October, then possible presentations on 3 November and a final tender on 20 November. Start on site is 21 December 2026 with completion by 30 September 2027; the firm has no clashing commitment in that window (invented).

Step 3 · The honest call

Recommendation: bid

  • The scope is the firm's core trade: decoration inside and out, making good, flooring, and kitchen and toilet fit-out with the same sub-contractors it already uses.
  • Price is half the score and the lowest price takes the full 50. Per-category pricing lets the Council delete items rather than the whole tender (ITT 1.4), so each category is priced to stand on its own.
  • The 10% local weighting favours a firm a few miles away. It is not enough on its own, but it narrows the gap to a cheaper bidder from further off.
  • All five quality criteria can be answered from the firm's own recent jobs (invented for this example) without stretching. The minimum of 3 on each is the thing to protect.
  • Two points to settle through the ITT 1.5 query route before the open day: what the Council means by 'design quality', and whether staged payments are possible on a job paid at completion.

Step 4 · The matrix

Every requirement, where it is answered, how it is scored

Instructions tell you how to submit. Evaluation criteria tell you how you are scored. The matrix holds both together.

Requirement and compliance matrix · Contracts Finder notice 4095602f-0317-4eef-b069-1c051fca4c03 (OCID ocds-b5fd17-f78c89a1-2b81-496b-bf07-44e76e0245eb; buyer procurement reference 'Drummond Community Centre')

ITT 1.1–1.2; Form of Tender

Pass/fail

Act as Principal Contractor and submit a fixed-price lump sum on the Form of Tender: total cost, weeks to complete, weeks to start on site.

Where we answer it
Form of Tender, signed by the director
How it is scored
Initial compliance check; non-compliant or improper tenders may be rejected (ITT 10.1)
Status
Can meet

ITT 1.3

Pass/fail

Deliver by noon on 19 October 2026, by email to the Town Clerk or in a sealed envelope with no company marks, labelled 'TENDER FOR Drummond Community Centre'.

Where we answer it
Submission plan: email, envelope route as backup
How it is scored
Late or improperly marked tenders risk rejection at the compliance check
Status
Can meet

ITT 1.6 (and p.1)

Pass/fail

Attach the public liability certificate, the H&S policy and accreditation certificates; CHAS and trade association membership 'ideally' held.

Where we answer it
Appendix A: certificates
How it is scored
Compliance check; not scored, but a missing document is the easiest way to be set aside
Status
Can meet

ITT 9.2; 10.1 Price

Scored

Price each category separately (exterior decorating, interior decorating, toilets, kitchen, flooring, lighting), all net of VAT.

Where we answer it
Pricing schedule, one line per category, summed to the Form of Tender
How it is scored
Price 50%: lowest price scores 50, others proportionate to it; abnormally low bids scrutinised; the Council may delete items if over budget (ITT 1.4)
Status
Can meet

ITT 10.1 Local

Scored

Distance from Hedge End Town Council.

Where we answer it
Registered office address on the Form of Tender
How it is scored
Local 10%: closest scores 10, others proportionate
Status
Can meet

Quality 1

Scored

Technical experience and capacity of the lead team.

Where we answer it
Quality response Q1: director, supervisor, site team, comparable jobs
How it is scored
0–5, weighted 10; minimum 3 required
Status
Can meet

Quality 2

Scored

Approach to design quality.

Where we answer it
Quality response Q2: preparation standards, materials, finishes, sample boards
How it is scored
0–5, weighted 15, the largest quality weight; minimum 3 required
Status
Risk

Quality 3

Scored

Technical experience and capacity of sub-contractors.

Where we answer it
Quality response Q3: named electrical, flooring and plumbing subs with their own evidence
How it is scored
0–5, weighted 2; minimum 3 required, so a low weight but still a knock-out
Status
Risk

Quality 4

Scored

Approach to communication and consultation.

Where we answer it
Quality response Q4: single point of contact (ITT 7.1), weekly update, pre-school liaison
How it is scored
0–5, weighted 5; minimum 3 required
Status
Can meet

Quality 5

Scored

Ability to deliver: timetable.

Where we answer it
Quality response Q5: bar-chart programme, 21 December 2026 to 30 September 2027
How it is scored
0–5, weighted 8; minimum 3 required
Status
Can meet

ITT 3.1 (p.2)

Info

Visit the site at own expense; open day Tuesday 29 September 2026, 08:30–16:00; no unattended access.

Where we answer it
Diary: director and supervisor attend
How it is scored
Not scored; every price in the tender depends on it
Status
Can meet

ITT 4; 7.2

Info

Own welfare facilities, secure compound, tagged scaffold if needed, traceable waste disposal with transfer notes for the H&S file.

Where we answer it
Method statement and preliminaries pricing
How it is scored
Not scored directly; feeds the price and Q5
Status
Can meet

ITT 7.8; Spec 'Additional'

Info

Site risk assessment, method statement, PL insurance and a staff list with qualifications at least 14 working days before start; RAMS for all works before starting.

Where we answer it
Post-award mobilisation checklist
How it is scored
Contract condition, not a tender score
Status
Can meet

ITT 5.1–5.2; 9.3

Info

Maintenance schedule, warranties and guarantees at handover; payment on satisfactory completion and receipt of warranties.

Where we answer it
Handover pack; query on staged payments via ITT 1.5
How it is scored
Not scored; a cash-flow risk over up to nine months on a £100–120k job
Status
Risk
Requirement and compliance matrix · Contracts Finder notice 4095602f-0317-4eef-b069-1c051fca4c03 (OCID ocds-b5fd17-f78c89a1-2b81-496b-bf07-44e76e0245eb; buyer procurement reference 'Drummond Community Centre')
RefRequirementTypeWhere we answer itHow it is scoredStatus
ITT 1.1–1.2; Form of TenderAct as Principal Contractor and submit a fixed-price lump sum on the Form of Tender: total cost, weeks to complete, weeks to start on site.Pass/failForm of Tender, signed by the directorInitial compliance check; non-compliant or improper tenders may be rejected (ITT 10.1)Can meet
ITT 1.3Deliver by noon on 19 October 2026, by email to the Town Clerk or in a sealed envelope with no company marks, labelled 'TENDER FOR Drummond Community Centre'.Pass/failSubmission plan: email, envelope route as backupLate or improperly marked tenders risk rejection at the compliance checkCan meet
ITT 1.6 (and p.1)Attach the public liability certificate, the H&S policy and accreditation certificates; CHAS and trade association membership 'ideally' held.Pass/failAppendix A: certificatesCompliance check; not scored, but a missing document is the easiest way to be set asideCan meet
ITT 9.2; 10.1 PricePrice each category separately (exterior decorating, interior decorating, toilets, kitchen, flooring, lighting), all net of VAT.ScoredPricing schedule, one line per category, summed to the Form of TenderPrice 50%: lowest price scores 50, others proportionate to it; abnormally low bids scrutinised; the Council may delete items if over budget (ITT 1.4)Can meet
ITT 10.1 LocalDistance from Hedge End Town Council.ScoredRegistered office address on the Form of TenderLocal 10%: closest scores 10, others proportionateCan meet
Quality 1Technical experience and capacity of the lead team.ScoredQuality response Q1: director, supervisor, site team, comparable jobs0–5, weighted 10; minimum 3 requiredCan meet
Quality 2Approach to design quality.ScoredQuality response Q2: preparation standards, materials, finishes, sample boards0–5, weighted 15, the largest quality weight; minimum 3 requiredRisk
Quality 3Technical experience and capacity of sub-contractors.ScoredQuality response Q3: named electrical, flooring and plumbing subs with their own evidence0–5, weighted 2; minimum 3 required, so a low weight but still a knock-outRisk
Quality 4Approach to communication and consultation.ScoredQuality response Q4: single point of contact (ITT 7.1), weekly update, pre-school liaison0–5, weighted 5; minimum 3 requiredCan meet
Quality 5Ability to deliver: timetable.ScoredQuality response Q5: bar-chart programme, 21 December 2026 to 30 September 20270–5, weighted 8; minimum 3 requiredCan meet
ITT 3.1 (p.2)Visit the site at own expense; open day Tuesday 29 September 2026, 08:30–16:00; no unattended access.InfoDiary: director and supervisor attendNot scored; every price in the tender depends on itCan meet
ITT 4; 7.2Own welfare facilities, secure compound, tagged scaffold if needed, traceable waste disposal with transfer notes for the H&S file.InfoMethod statement and preliminaries pricingNot scored directly; feeds the price and Q5Can meet
ITT 7.8; Spec 'Additional'Site risk assessment, method statement, PL insurance and a staff list with qualifications at least 14 working days before start; RAMS for all works before starting.InfoPost-award mobilisation checklistContract condition, not a tender scoreCan meet
ITT 5.1–5.2; 9.3Maintenance schedule, warranties and guarantees at handover; payment on satisfactory completion and receipt of warranties.InfoHandover pack; query on staged payments via ITT 1.5Not scored; a cash-flow risk over up to nine months on a £100–120k jobRisk

Step 5 · Response excerpt (fictional bidder)

Quality criterion 5, ability to deliver: sequencing and site management (excerpt)

The contract runs from 21 December 2026 to 30 September 2027. We would use the winter for internal work and the drier months for the outside. Weeks 1 to 10: strip out the old fluorescent fittings and install the LED lighting room by room, then prepare and decorate each room in the same order, so every room is out of use once. Weeks 11 to 18: main hall ceiling tiles, then the kitchen and the toilets as separate phases. Flooring goes in last in each area, after decoration, so it is not damaged. Brick paint removal, pointing and exterior decoration are programmed for April to July, when the surfaces are dry enough to hold a coating.

Our director is the single point of contact for the Council (ITT 7.1) and the site supervisor is on site every working day. Working hours are 08:00 to 17:00 Monday to Friday. Noisy work such as floor levelling and cubicle fixing is booked away from pre-school sessions, with the times agreed with the Town Clerk each week. Footpaths stay open. Dust screens go up between live areas and work areas. If the pre-school remains in occupation during the works, which we would confirm at the open day on 29 September, the toilets would be done in two halves so one set stays available.

We would bring our own towable welfare unit and a fenced compound on the position agreed at the open day. Where exterior work needs access above tower height we would hire a tagged scaffold from a local firm and keep the inspection records on site. At least 14 working days before starting we would supply the site risk assessment, method statement, public liability certificate and staff list with qualifications (ITT 7.8), and RAMS for each unit of work before that unit starts.

Paint removal from the brickwork would start with a trial patch on a low, hidden elevation to choose the gentlest method that works, so the masonry and pointing are not damaged (ITT 2.2). All waste leaves site with transfer notes, which go into the H&S file. At handover we would issue a maintenance schedule, the LED and kitchen appliance warranties and our own workmanship guarantee (ITT 5.1–5.2).

Relevant experience excerpt (fictional facts)

Quality criterion 1, technical experience and capacity of the lead team (excerpt, invented facts)

Hollowbrook Refurbishment Ltd has traded since 2013 and has carried out small-works refurbishment for parish and town councils since 2019. In 2024 we redecorated a parish council village hall inside and out, including the exterior metalwork, gutters and downpipes, over eight weeks while the hall stayed in use for evening lettings (about £45,000). In 2025 we refurbished a scout hut with a new kitchen, new toilet cubicles, flooring throughout and full redecoration (about £80,000), acting as Principal Contractor and using the same electrical and flooring sub-contractors we propose here.

The lead team for this contract would be our director, who has run each of these jobs as contracts manager, and our site supervisor, who holds SSSTS and has led the last three refurbishments day to day. Four decorators and a multi-trade joiner make up the site team; all hold CSCS cards. Over two summers we have delivered school decoration and flooring works to fixed six-week windows (about £60,000 in total), which is the closest match for timed working around a building in use.

We are CHAS accredited, hold public liability cover of £5 million and are members of a decorating trade association. Copies of the certificates are at Appendix A, as ITT 1.6 requires.

What to take from this

If this were your notice

  • Read the evaluation document before the specification. Here it tells you the lowest price takes the full 50 and every quality answer must reach 3 out of 5.
  • Price each category to stand on its own. The Council can delete items if the total is over budget; a lump sum with no breakdown gives it nothing to work with.
  • Book the open day. It is the only site access, and brick paint removal and pointing cannot be priced from photographs.
  • A 10% local weighting is real but small. It narrows the gap; it does not close it.
  • Ask the two things the ITT does not say before you write: what 'design quality' means to the Council, and whether staged payments are possible.
  • A minimum score on each criterion means a thin answer on the 2-point sub-contractor question can knock out an otherwise strong bid.

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